Telerain Provides Best Unified communication platforms

Telerain offers a Best Unified Communications Software.  For contact centers in large enterprises that need many communication channels (including phone calls and messaging), complex call routing, agent management, and analytics, a cloud contact center is a comprehensive package of tools, applications, and cloud-hosted services.

A cloud-based phone system, often known as a cloud phone, is a type of phone service that enables you to place calls online rather than through an analogue phone line that connects via copper wires or optical fibers. One or more secure off-site data centers serve as the home for cloud phones.

Your customers will be able to contact a Customer Support Agent when you install unified communications software via a variety of channels, including phone, chat bot, social media, email, whats app, and more. Depending on the nature of the inquiry, the contact is forwarded to an appropriate Customer Support Executive who has experience handling similar problems and can address it swiftly (through in-built AI algorithms).