Should Your Small Business Use ECommerce Chatbots?
The Pros and Cons of Conversational Commerce
The conversation is a core part of the buying process, whether you're asking the wine clerk what red she recommends or messaging a store owner on Facebook to see if they sell gift cards.
I'm sure you've visited a website and had a chat box pop up, asking if you need help or offering to start a conversation. Chances are, the "person" with whom you're...
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